Optus Bereavement Care Form
The Optus Bereavement Care Form lets the next of kin, executor or authorised representative notify Optus that a customer has died and set out what should happen to their account and services. Fill in the official PDF below and download it.
This is the genuine Optus PDF, unmodified. Source: Optus official page.
What is Bereavement Care Form?
When an Optus customer passes away, someone acting for the estate uses this form to tell Optus and to request what happens next, such as closing the account, cancelling or transferring services, or taking over a mobile or internet service. It collects the details of the deceased customer and their account, the details of the person making the request and their relationship or authority to act, and instructions for each service on the account.
Optus asks for supporting documents to verify the death and the requester’s authority, which typically include a death certificate and, where relevant, proof that you are the executor or authorised representative of the estate. Providing these with the form helps Optus act on your instructions without repeated requests. The form is a standard fillable PDF, so you can complete it on screen before signing.
Who files Bereavement Care Form?
- The next of kin of a deceased Optus customer
- The executor or administrator of the deceased customer’s estate
- An authorised representative acting for the estate or the account holder
- A family member arranging to close or take over the deceased customer’s services
How to fill out Bereavement Care Form
- Enter the deceased customer’s details and the account or service numbers held with Optus.
- Enter your own details and state your relationship to the customer or your authority to act, such as executor of the estate.
- Set out what you want to happen to each service, for example close the account, cancel a service, or transfer it into a new name.
- Gather the supporting documents Optus asks for, such as a death certificate and, where relevant, evidence of your authority over the estate, then sign the form.
- Submit the completed form and documents to Optus through the bereavement care channel shown on the form so the Optus team can action your request.
Quick fill Bereavement Care Form on this page
Prefer to see the form itself while you type? Open Bereavement Care Form in the editor to fill it on the actual pages, add a signature, and download.
Frequently asked questions
What documents do I need to provide?
Optus asks for proof of the death and of your authority to act. That usually means a death certificate and, where you are acting for the estate, evidence that you are the executor or an authorised representative. Sending these with the form speeds up processing.
Can I transfer the deceased person’s number to myself?
The form lets you request a transfer of a service into a new name rather than simply closing it. Optus reviews the request and the supporting documents, and may contact you if it needs more information before making the change.
Do I have to close the account straight away?
No. You can ask Optus to close, cancel or transfer services depending on what the estate needs. Set out your instruction for each service on the form so Optus can act on your wishes.