IRS · Official form

Form 911, Request for Taxpayer Advocate Service Assistance

Form 911 asks the Taxpayer Advocate Service, an independent organization within the IRS, to step in when a tax problem is causing hardship or normal IRS channels have not resolved it. Fill in the official IRS PDF below and download it.

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What is 911?

Form 911, Request for Taxpayer Advocate Service Assistance (and Application for Taxpayer Assistance Order), is how you ask the Taxpayer Advocate Service (TAS) for help. TAS assists taxpayers who are experiencing economic harm, such as a pending levy that would prevent paying basic living expenses, or whose problems have gone unresolved through normal IRS procedures.

The form describes your tax issue, the hardship it is causing, and the relief you are requesting. It also serves as an application for a Taxpayer Assistance Order, which can direct the IRS to stop or delay certain actions while the case is reviewed. TAS help is free.

Who files 911?

Taxpayers facing immediate economic harm from an IRS action, such as a levy on wages or a bank account
People whose IRS problem has dragged on past normal processing times without resolution
Taxpayers who have not received a response by a date the IRS promised
Authorized representatives filing on behalf of a taxpayer with a power of attorney

How to fill out 911

Fill in Section I with your name, taxpayer identification number, address, and the best way and time to reach you.
Describe the tax issue, the years and forms involved, and the hardship or problem it is causing.
State the relief you are asking for, then sign and date the form.
If a representative is filing for you, they complete Section II and attach Form 2848.
Download the finished PDF and submit it to the Taxpayer Advocate Service by fax or mail using the office contact information for your state at irs.gov or taxpayeradvocate.irs.gov.

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Page 1 25 fields

Page 1. Section I – Taxpayer Information (See Pages 3 and 4 for Form 911 Filing Requirements and Instructions for Completing this Form.).

1b. Taxpayer Identifying Number (S S N, I T I N, E I N).

2a. Spouse's name as shown on tax return (if joint return).

2b. Spouse's Taxpayer Identifying Number (S S N, I T I N).

3a. Taxpayer current street address (number, street, and apartment number).

City.

State (or foreign country).

3d. ZIP code.

4. Daytime phone number.

5. Email address.

6. Fax number (if applicable).

7a. Select your preferred method for receiving updates on your request. Email.

7a. Select your preferred method for receiving updates on your request. Letter.

7a. Select your preferred method for receiving updates on your request. Phone call.

7b. Check here if you consent to having confidential information about your tax issue left on your answering machine or voice message at

8. Point of contact if no authorized third party is listed.

9. Preferred language (if applicable). T T Y/T D D Line.

9. Interpreter needed - Specify language other than English (including sign language).

11. Interpreter needed - Specify language other than English (including sign language).

9. Other (specify).

9. If other, specify.

10. Tax form number (1040, 941, 720, etc.).

11. Tax year(s) or period(s).

12a. Describe the tax issue you are experiencing and any difficulties it may be creating (If more space is needed, attach additional

12b. Describe the relief/assistance you are requesting (if more space is needed, attach additional sheets).

Page 2 21 fields

13b. Title (if applicable).

13c. Date signed.

14b. Date signed.

Page 2. Section I I – Third Party Information (See instructions before completing this section). A. Form 2848, Power of Attorney. 1. Name

2. Centralized Authorization File (C A F) number.

3a. Current mailing street address (number, street, and apartment number).

City.

State (or foreign country).

3d. ZIP code.

4. Daytime phone number.

5. Fax number.

7. Date signed (representative only).

B. Form 8821, Authorization to Receive Notices. 1. Name of authorized third party.

2. Centralized Authorization File (C A F) number.

3a. Current mailing street address (number, street, and apartment number).

City.

State (or foreign country).

3d. ZIP code.

4. Daytime phone number.

5. Fax number.

7. Date signed (representative only).

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Frequently asked questions

Does the Taxpayer Advocate Service cost anything?

No. TAS is an independent organization within the IRS and its help is free. It is not a substitute for normal IRS channels, but it can intervene when those channels have failed or a hardship is imminent.

Can filing Form 911 stop an IRS levy?

It can lead to that result. The form doubles as an application for a Taxpayer Assistance Order, and TAS can ask the IRS to pause collection actions while it reviews a qualifying hardship case. There is no guarantee, so file as early as possible.

How long does TAS take to respond?

TAS generally makes initial contact within a matter of days after receiving a request, faster in emergencies. Response times vary with case volume, so include current phone contact information on the form.

Form 911, Request for Taxpayer Advocate Service Assistance

What is 911?

Who files 911?

How to fill out 911

Quick fill 911 on this page

Frequently asked questions

Related forms

Form 2848, Power of Attorney and Declaration of Representative

Form 9465, Installment Agreement Request

Form 3911, Taxpayer Statement Regarding Refund